Privacy and Data Protection

499net Privacy Policy

Your personal information is completely safe at 499net. This document clearly explains how we collect, use, and protect your data.

Last Updated: January 2026

1. Introduction

499net ("we", "our", or "platform") is a trusted online casino and betting service provider in Bangladesh. When you use our website, register, or use our services, you share certain personal information with us. This Privacy Policy ("Policy") explains how 499net collects that information, why it is collected, how it is used, and how it is kept secure.

Please read this Policy carefully before using our services. By continuing to use our services, you are considered to have given your consent to the terms described in this Privacy Policy. This Policy applies together with our Terms and Conditions.

This Privacy Policy applies only to 499net's own platform. 499net is not responsible for the privacy practices of third-party websites or services.

2. What Information We Collect

499net may collect the following types of information from you in various circumstances:

2.1 Personal Identification Information

When you open an account at 499net or use our services, we may collect:

  • Full name and date of birth
  • Email address
  • Bangladeshi address (district, division)
  • National ID or passport number (for identity verification)
  • Mobile number (for verification of bKash, Nagad, or Rocket accounts)

2.2 Financial Information

For the purpose of processing transactions, we may collect the following financial information:

  • bKash, Nagad, or Rocket mobile banking number
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
  • Transaction amounts and dates

2.3 Usage Data and Technical Information

Information automatically collected from your browsing and gaming activity:

  • IP address and device identifier
  • Browser type and operating system
  • Login time and login location
  • Game play history and betting records
  • Anonymous statistics on session duration and user behaviour
  • Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact us through our 24/7 live chat support or by email, the details of that conversation along with your complaints or enquiries are stored.

3. How We Use Your Information

499net uses your information only for legitimate and specific purposes. Your information is processed for the following reasons:

3.1 Account Management and Identity Verification

Verifying your identity is essential for creating, managing, and securing your 499net account. This prevents unauthorised access and ensures a safe gaming environment.

3.2 Financial Transaction Processing

Your financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. All transactions are secured through SSL encryption.

3.3 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we improve your experience and provide you with relevant promotional offers and benefits.

3.4 Security and Fraud Prevention

Your information is used to ensure platform security, detect suspicious activity, and prevent fraud, money laundering, and other unlawful activities.

3.5 Responsible Gaming

Your information is used to monitor your gaming behaviour, identify signs of problem gaming, and provide responsible gaming tools. Visit our Responsible Gaming page to learn more.

3.6 Customer Service

Your information is used to handle your support requests properly and to enable our 24/7 live chat and email support team to provide you with appropriate assistance.

4. Sharing and Disclosure of Information

499net does not sell or rent your personal information. However, in certain limited circumstances your information may be shared with third parties:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These service providers are governed by their own privacy policies.

4.2 Technology and Service Providers

Hosting, data analytics, customer service software, and cybersecurity service providers assist us in running our operations. These parties process your information only on our instructions and under contractual confidentiality terms.

4.3 Legal Obligations

If we are required to disclose information under applicable Bangladeshi law, a court order, or the direction of a regulatory authority, we will be obliged to do so. In such cases we will disclose only the minimum information required.

4.4 Business Transfers

If 499net participates in a future merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such a case we will notify you in advance.

Under no circumstances will 499net sell your personal information to third parties for marketing purposes.

6. Data Security Measures

Protecting your personal and financial information is one of 499net's highest priorities. We use industry-standard security technologies and practices:

  • SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
  • Secure Data Storage: Your information is stored on secured and controlled servers with no unauthorised access.
  • Access Controls: Only trained and authorised staff can access your information, and only when required to provide services.
  • Two-Factor Authentication: An additional verification layer applies for sensitive account activities.
  • Regular Security Reviews: Our systems and processes undergo regular security assessments.
  • Data Breach Response Plan: If a security incident occurs, we will act promptly and notify affected users in a timely manner.

Even so, transmitting information over the internet is not entirely risk-free. We strive to provide the highest level of protection, but no method can guarantee one hundred percent security.

7. Data Retention Period

499net will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

7.1 General Policy

  • Active account data: Retained for the full duration that the account remains active.
  • Closed account data: May be retained for a specified period after account closure to meet legal or regulatory requirements.
  • Transaction records: Retained for a defined period as required for financial controls and auditing.
  • Customer service conversations: Retained for a limited period to ensure service quality and for dispute resolution.

7.2 Data Deletion

Once the specified period has ended or where there is no legal obligation to retain data, your information is securely deleted or anonymised. You may request deletion of your information, however some data may be required to be retained for a set period due to legal obligations.

8. Your Data Rights

As a user of 499net, you have certain fundamental rights relating to your own personal information:

8.1 Right of Access

You can find out at any time what information we hold about you. You may request a copy of your data by emailing [email protected].

8.2 Right to Rectification

If any of the information we hold about you is inaccurate, you can have it corrected. Updates can be made directly through account settings or with the help of our support team.

8.3 Right to Erasure

You may request deletion of your personal information. However, some information may be required to be retained due to legal obligations, security investigations, or the need to preserve financial records.

8.4 Right to Object to Processing

You may object to your information being processed for specific purposes. For marketing communications, you may unsubscribe at any time.

8.5 Filing a Complaint

If you have any concerns about your privacy rights, please contact us directly in the first instance. Our privacy team can be reached at [email protected].

For any data-related requests, contact us at: [email protected] — our team is available 24/7 to assist you.

9. Privacy Protection for Minors

499net is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification during registration is mandatory. If we become aware that someone under the age of 21 is using our services, we will immediately close that account and securely delete any information collected.

If a minor has registered by mistake, parents or guardians may report this by contacting [email protected].

10. Changes to the Privacy Policy

499net may update this Privacy Policy from time to time due to changes in business circumstances, legal requirements, or technology. For any significant changes, we will:

  • Display a prominent notice on the website;
  • Notify registered users by email;
  • Update the "Last Updated" date at the top of the Policy.

Continuing to use our services after a change is made will be considered as your consent to the updated Policy. We therefore recommend checking this page regularly.

11. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us:

Our privacy team will respond to your request as soon as possible. For more information, you may also visit our FAQ page and Terms and Conditions page.

499net is a safe and reliable platform. Your trust is of the utmost importance to us, and keeping your information secure is our commitment.